Refunds & Cancellations

At Pure Relief, your satisfaction is our top priority. Please read our refund and cancellation policy carefully.

Cancellations

If you wish to cancel your order, please contact us at help@purerelief.online as soon as possible. Orders can only be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Refunds

We accept return requests within 7 days of delivery. If you are not satisfied with your purchase for any reason, simply reach out to us and we will arrange a full refund or replacement at no additional cost to you.

How to Request a Refund

1. Contact us at help@purerelief.online within 7 days of receiving your order.
2. Provide your order details and reason for the return.
3. Our team will guide you through the return process and arrange your refund or replacement promptly.

Refund Processing

Once your return is approved, refunds will be processed to your original payment method within 5 to 7 business days.

Non-Refundable Cases

• Requests made after 7 days of delivery.
• Products that have been damaged due to misuse.

Need Help?

For any questions or concerns, please contact us at help@purerelief.online. We're happy to help!